| 8.45am |
Registration and coffee |
| 9.30am |
Welcome & Chair’s Address
Addressing the Question: Is customer engagement driven by having an engaged workforce and the right talent? |
| 9.45am |
Business Objectives – Increased Employee Engagement leads to
Increased Customer Engagement
Research based analysis and how this has been achieved
Peter Flade, Managing Partner, Gallup Europe |
| 10.15am |
The Role of Leadership – who are your stakeholders?
Jeff Grout, Business Consultant and former Business Manager to
Sir Clive Woodward |
| 11.00am |
Refreshments & Networking |
11.30am
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The Employee Engagement Process
Case-study. How to get buy-in across the organisation and the fundamental pitfalls and benefits
Toby Carpenter, Head of HR, Kingfisher |
| 12.15am |
PANEL DEBATE |
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| 1.00pm |
Lunch |
| 2.15pm |
Interactive breakout session
• Identifying Talent
Practical Steps for Employee Engagement. Led by COA Solutions
• Micro Engagement
How to engage people individually. Peter Humphreys & Sean Howard, SHL |
| 3.00pm |
Inside the MacLeod Report
David MacLeod |
| 3.45pm |
Refreshments & Networking |
| 4.05pm |
External and Internal Branding
Andy Hyatt, Bernard Hodes Group
Would your customers want to work for your organisation? |
| 4.30pm |
Business Engagement Cycle – Bringing it all together
Andrea Cartwright
Head of Employee Engagement, Nationwide Building Society |
| 5.15pm |
Chair’s closing remarks |
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